1. Introduction

Welcome to Evasion Mystere ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, book our escape room experiences, or interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns about our practices.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for our services, make a booking, subscribe to our newsletter, participate in activities on our website, or contact us directly. This information may include:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age, gender, preferences)
• Payment information (credit card details, billing address)
• Booking preferences and special requests
• Communication preferences and marketing consent
• Emergency contact information for safety purposes

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookies and similar tracking technologies data

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Processing and managing your bookings and reservations
• Providing customer support and responding to inquiries
• Facilitating payment processing and billing
• Ensuring safety and security during your visit
• Customizing your experience based on preferences

3.2 Communication and Marketing

• Sending booking confirmations and important updates
• Providing information about new rooms and special offers
• Sending newsletters and promotional materials (with consent)
• Conducting surveys and collecting feedback
• Notifying you about changes to our services or policies

3.3 Business Operations

• Analyzing website usage and improving our services
• Preventing fraud and ensuring security
• Complying with legal obligations and regulations
• Resolving disputes and enforcing our agreements
• Conducting research and development activities

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. These providers are bound by confidentiality agreements and are only authorized to use your information as necessary to provide services to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency. We may also disclose information to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure payment processing through certified providers
• Regular backups and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

6.2 Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal and business requirements.

6.4 Marketing Communications

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

6.5 Cookies

You can control cookie settings through your browser preferences. However, disabling cookies may affect your experience on our website.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Provide personalized content and recommendations
• Analyze website performance and user behavior
• Facilitate social media sharing and interactions
• Deliver targeted advertising (with your consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information about the types of cookies we use, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

• The nature of the information and how it is used
• Legal, regulatory, or contractual requirements
• Your relationship with us and account status
• Business and operational needs

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. Parents and guardians are responsible for monitoring their children's internet activities.

For children between 13 and 18 years of age, parental consent may be required for certain activities or bookings. We encourage parents to be involved in their children's online activities and to help us protect their privacy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We participate in appropriate certification programs and implement contractual protections to ensure your information receives adequate protection regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you by email (if you have provided an email address) or by posting a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

We will respond to your inquiry within a reasonable time frame and work to resolve any privacy concerns you may have.